This year’s GP Patient Survey revealed a big decrease in satisfaction from patients - particularly with their ability to get appointments. However, there are still many surgeries getting glowing feedback from those who use them - including one in Greater Manchester that has climbed to the country's top spot.

    Patients are less happy with their GPs than in previous years, the data shows. The proportion who said their experience of their practice was very or fairly good dropped from 83.0 per cent in 2021, which was similar to previous years, to 72.4 per cent in 2022. The proportion describing their experiences as fairly or very poor has doubled from 6.7 per cent in 2021 to 13.6 per cent in 2022. Much of the drop appears to relate to frustrations over getting appointments.

    But in Greater Manchester, High Lane Medical Centre in Stockport has achieved the greatest accolade. The practice has not only become the highest ranked surgery in the region, according to analysis by the Reach Data Unit, and ranking number one out of 6,418 practices across England. Of those surveyed, 99 per cent said their overall experience of the practice was good, with 97 per cent saying the experience of making an appointment was good - an incredible 100 per cent said they had been treated with care and concern at their last appointment.

    READ MORE: Patient waits 'six hours' in ambulance as '100 people fit for discharge stuck in hospital beds' during paramedic's 'worst shift ever'

    Here are Greater Manchester’s top ranked surgeries:

    High Lane Medical Centre - SK6 8DR, Stockport

    99 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 1

    On being ranked highest in the country, High Lane's practice manager, Paula Davies told the Manchester Evening News : "We're all absolutely delighted, we think it's a brilliant achievement.

    "We were a little surprised! We thought we'd done extremely well to be ranked highest in Greater Manchester a few years ago, and now we're highest in the country. It's just marvellous.

    "It's all down to team work. Our staff work hard and we're committed to providing the best care we can for our patients."

    (Image: Adam Vaughan)

    The practice serves around 6,500 patients. "We do try to offer appointments ASAP, on the same day if we can. We do face-to-face and telephone appointments," continued Paula.

    "We are very busy at the moment. And it has been difficult to recruit GPs - that has been a challenge, but we're keeping on and keeping trying. This achievement might help!"

    Milnrow Village Practice - OL16 4EG, Rochdale

    100 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 11

    Marple Bridge Surgery - SK6 5AA, Stockport

    99 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 12

    (Image: Adam Vaughan)

    Family Surgery - WA14 1LL, Trafford

    97 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 39

    Zaman - WN3 5HL, Wigan

    97 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 45

    Riddings Family Health Centre - WA15 6BP, Trafford

    98 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 62

    Trinity Medical Centre - OL15 8AR, Rochdale

    97 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 67

    The Guywood Medical Practice - SK6 4QR, Stockport

    93 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 203

    (Image: Adam Vaughan)

    Marple Cottage Surgery - SK6 6BW, Stockport

    94 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 217

    (Image: Adam Vaughan)

    Boundary House Medical Centre - M33 2RH, Trafford

    92 per cent of people surveyed said their overall experience was good. Ranking out of 6,418 surgeries in England: 257

    You can find out how your local surgery performed by typing its name or postcode into our interactive gadget.

    High Lane Medical Centre in High Lane, Stockport, has been named the number one GP surgery in the country, according to patients. Also making it into the top five patients’ choice were Reeth Surgery, in Richmond, North Yorkshire, Alton Surgery in Stoke-on-Trent, Cartmel Surgery in Cumbria, and Dr BF Cook in Hull.

    The league table is based on the latest findings from the GP Patient Survey - a huge independent poll, run by Ipsos on behalf of NHS England. The survey is sent out to more than two million people across the UK.

    The GP Patient Survey covers everything from the trust patients have in their doctor, to the attitude of reception staff and how easy it is to get an appointment. The Reach Data Unit have crunched the numbers in seven key areas: how easy it is to get an appointment, whether opening times are convenient, whether people trust the GP, whether the GP listens to them, whether the GP treats them with care and concern, whether receptionists are helpful, and how patients rate their overall experience.

    Surgeries were ranked on a number of categories, including how helpful receptionists are (Image: PA)

    Each surgery was given a rank for its performance in each of these areas. Those category rankings were then added up to give an overall ranking. Surgeries that saw less than 10 per cent of the surveys sent out returned were excluded on the basis that the sample was too small to draw reliable conclusions.

    Of patients at High Lane Medical Centre, 99 per cent said their overall experience of the surgery was good - with 96 per cent saying they definitely have confidence and trust in their GP. Every patient (100%) who responded said they were treated with care and concern in their appointment, while the same proportion felt their doctor listened to them properly.

    Around 97 per cent were happy with the appointment times on offer, and 97 per cent had a good experience the last time they made an appointment. Meanwhile, 100 per cent of patients said reception staff at the practice were helpful.

    Nationally, of those surveyed, 71.9 per cent said they were satisfied with the appointment they were offered the last time they tried to book one (down from 81.7 per cent in 2021), with 51.2 per cent getting an an appointment at a time they wanted or sooner (down from 58.9 per cent in 2021). In the 2022 survey, just over half (52.7 per cent) of patients said it was easy to get through to someone at their GP practice on the phone.

    This is lower than all previous years since the question was introduced in 2012, with the largest decrease within the last year (a decline of 14.9 percentage points from 67.6 per cent in the 2021 survey). Just 56.2 per cent reported a good overall experience of making an appointment, compared to 70.6 per cent in 2021, 65.5 per cent in 2020.

    "We too feel dissatisfied after years of under-investment, ever increasing workload, and a government who has not been listening to us," says one GP representative (Image: PA)

    Asked about their last appointment, a large majority of patients were happy with how they were treated, but satisfaction has dropped compared to last year. Among those polled, 93.1 per cent said they had confidence and trust in the healthcare professional (down from 95.6 per cent in 2021) and 83.5 per cent said the healthcare professional was good at treating them with care and concern (down from 88.4 per cent in 2021).

    Dr Farah Jameel, BMA England GP committee chair, said: “It’s only right that patients expect and deserve high-quality, timely care whenever they interact with their GP practice, and we share their frustration when this doesn’t happen. We too feel dissatisfied after years of under-investment, ever increasing workload, and a government who has not been listening to us.

    “We’ve been saying for years that general practice needs investment, more GPs, and more support to see as many patients as possible in a way which meets their needs. The fall in patient satisfaction with making an appointment is a stark reflection of the capacity shortfall that general practice is facing.

    “General practice appointment bookings reached record highs over the winter of 2021, but we still lack enough doctors to safely meet demand. Despite this, more than 70 per cent of the public reported a good overall experience of their GP practice, which is testament to how hard our teams are working.”

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    Are Medi-Cal doctors good?
    A: In past surveys about their experience with Medi-Cal, we have consistently found that the vast majority of beneficiaries appreciate their coverage and say that Medi-Cal is a good program. Four in five report it is easy to find a doctor to care for them, and they are happy with their doctor. more
    Do all doctors accept Medi-Cal?
    Doctors who specialize in psychiatry, internal medicine or family medicine are the least likely physicians to accept Medi-Cal, according to the report. While about three quarters of emergency room doctors accept Medi-Cal, only 37 percent of psychiatrists do. more
    Can you go to any doctor with Medi-Cal?
    Also called the Medi-Cal card. A woman can go directly to any network provider for women's health care without a referral from another doctor. You can request that another doctor or specialist see you before you make decisions about your doctor's plan for your care or surgery. more
    Who qualifies for Medi Medi?
    People 65 or older. People under 65 with certain disabilities. People of any age with End-Stage Renal Disease (ESRD) – permanent kidney failure requiring dialysis or a kidney transplant. People of any age with Amyotrophic Lateral Sclerosis (ALS), also known as Lou Gehrig's disease. more
    Does Medi Cal pay for rides to doctor appointments?
    ​​​Transportation Services. Medi-Cal offers transportation to and from appointments for services covered by Medi-Cal. This includes transportation to medical, dental, mental health, or substance use disorder appointments, and to pick up prescriptions and medical supplies. more
    Do doctors like Medi-Cal?
    Nearly half of the physicians in California are unwilling to accept new patients covered by Medi-Cal, the state's health insurance program for low-income families and elderly, blind and disabled individuals, according to a survey conducted by researchers at the University of California, San Francisco and published by more
    How does Medi Medi work?
    What is Medicaid? Medicaid is a joint federal and state program that helps pay medical costs if you have limited income and resources and meet other requirements. Some people qualify for both Medicare and Medicaid and are called “dual eligibles.” This is also referred to as “Medi-Medi.” more
    Why do doctors not take Medi-Cal?
    The majority of physicians who limit Medi-Cal patients in their practices said they do so because of low payment rates and burdensome program administration. The state reduced the amount it would reimburse doctors for caring for Medi-Cal patients by 10 percent in 2013. more
    Is Medi Medi Medi-Cal?
    Medi-Cal is California's Medicaid program. This is a public health insurance program that provides free or low cost medical services for children and adults with limited income and resources. more
    How do I find a doctor with Medi-Cal?
    Call CalOptima's Customer Service department at the numbers below, if you have questions or need help finding a provider.
    1. Contact Medi-Cal Customer Service. You can contact us online or by phone, 24 hours a day, 7 days a week. 1-888-587-8088 Toll-free. 711 TTY.
    2. Get interpreter services.
    more
    Why do some doctors not accept Medi-Cal?
    One likely reason fewer doctors accept Medicaid patients is that those claims are paid at a lower rate than other insurance. More providers would be interested in Medicaid if the program's reimbursements were similar to Medicare payments, according to the report. more

    Source: www.manchestereveningnews.co.uk

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