Posted on July 12, 2018

    In preparing for my Fall course: Communications for Professionals, I’ve been thinking more and more about the different types of communication. In previous years, I have outlined four types of communication, but I believe there are actually five types of communication: verbal, non-verbal, written, listening, and visual.

    Verbal Communication

    Verbal communication occurs when we engage in speaking with others. It can be face-to-face, over the telephone, via Skype or Zoom, etc. Some verbal engagements are informal, such as chatting with a friend over coffee or in the office kitchen, while others are more formal, such as a scheduled meeting. Regardless of the type, it is not just about the words, it is also about the caliber and complexity of those words, how we string those words together to create an overarching message, as well as the intonation (pitch, tone, cadence, etc.) used while speaking. And when occurring face-to-face, while the words are important, they cannot be separated from non-verbal communication.

    Non-Verbal Communication

    What we do while we speak often says more than the actual words. Non-verbal communication includes facial expressions, posture, eye contact, hand movements, and touch. For example, if you’re engaged in a conversation with your boss about your cost-saving idea, it is important to pay attention to both the their words and their non-verbal communication. Your boss might be in agreement with your idea verbally, but their nonverbal cues: avoiding eye contact, sighing, scrunched up face, etc. indicate something different.

    Written Communication

    Whether it is an email, a memo, a report, a Facebook post, a Tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner – though that objective is often not achieved. In fact, poor writing skills often lead to confusion and embarrassment, and even potential legal jeopardy. One important thing to remember about written communication, especially in the digital age, is the message lives on, perhaps in perpetuity. Thus, there are two things to remember: first, write well – poorly constructed sentences and careless errors make you look bad; and second, ensure the content of the message is something you want to promote or be associated with for the long haul.

    Listening

    The act of listening  does not often make its way onto the list of types of communication. Active listening, however, is perhaps one of the most important types of communication because if we cannot listen to the person sitting across from us, we cannot effectively engage with them. Think about a negotiation – part of the process is to assess what the opposition wants and needs. Without listening, it is impossible to assess that, which makes it difficult to achieve a win/win outcome.

    Visual Communication

    We are a visual society. Think about it, televisions are running 24/7, Facebook is visual with memes, videos, images, etc., Instagram is an image-only platform, and advertisers use imagery to sell products and ideas. Think about from a personal perspective – the images we post on social media are meant to convey meaning – to communicate a message. In some cases that message might be, look at me, I’m in Italy or I just won an award. Others are carefully curated to tug on our heartstrings – injured animals, crying children, etc.

    We communicate continually throughout each and every day. We do it without thinking – we operate on communication autopilot. However, I encourage you to think about how you communicate. How do you communicate verbally? What nonverbal cues do you use when you are disinterested? Excited? Nervous? Are you a good listener? Can you write a concise, clearly articulated message? Are there barriers to how you communicate effectively?

    Understanding how you communicate is the first step to communicating more effectively. You can easily look online for communication courses. There are a variety of credit and non-credit course available to help you improve your communication skills, including our non-credit series .

    Best,

    Anne Converse Willkomm Assistant Clinical Professor Department Head of Graduate Studies Goodwin College Drexel University
    What are the types of communication?
    Five Types of Communication
    • Verbal Communication. Verbal communication occurs when we engage in speaking with others.
    • Non-Verbal Communication. What we do while we speak often says more than the actual words.
    • Written Communication.
    • Listening.
    • Visual Communication.
    more
    Can Type A blood type eat potatoes?
    Vegetables are vital to the Type A Diet, providing minerals, enzymes and antioxidants. Type A are very sensitive to the lectins in potatoes, sweet potatoes, yams, cabbage, tomatoes and peppers. They aggravate the delicate stomach of Type A. more
    What is Type O blood type?
    Blood Type – O 39% of the population has O+ blood type. As the most common of the 8 blood types, O+ is always needed given the frequent use by hospitals. In an emergency, it is the first blood type in use! O+ helps patients with AB+, A+, B+, and O+ blood types. more
    What is Type I Type II Type III error?
    Type I error: "rejecting the null hypothesis when it is true". Type II error: "failing to reject the null hypothesis when it is false". Type III error: "correctly rejecting the null hypothesis for the wrong reason". more
    What is a Type 5 incident type?
    TYPE 5 INCIDENT: One or two single response resources with up to 6 response personnel, the incident is expected to last only a few hours, no ICS Command and General Staff positions activated. more
    Which is better Type A or Type B?
    People with Type B personality tend to be more tolerant of others, are more relaxed than Type A individuals, more reflective, experience lower levels of anxiety and display a higher level of imagination and creativity. more
    Is type 1 or type 2 diabetes genetic?
    Type 2 diabetes has a stronger link to family history and lineage than type 1, and studies of twins have shown that genetics play a very strong role in the development of type 2 diabetes. Race can also play a role. Yet it also depends on environmental factors. more
    What is the type of communication which excels among all types in relation to a successful conversation?
    Oral Communication (Face-to-face) Face-to-face oral communication is the most recognized type of communication. Here, what you express comes directly from what you speak. more
    What are the types of communication according to mode identify each and give examples under each type?
    Modes of Communication Examples Interpretive Interpersonal Mode Reading, listening, viewing Speaking and listening or reading and writing Examples Listening to a speech, reading a story, and listening to music Conversing with others, reading or scanning through social media messages, participating in virtual interviews more
    What is Type 1 NPI Type 2?
    Type 1 or Type 2 — which NPI is right for you? There are two types of NPIs: Type 1, for individual health care providers, such as dentists and hygienists, and Type 2 for incorporated businesses, such as group practices and clinics. Type 1 is for the provider. more
    What is a Type 4 incident type?
    Type 4. Initial attack or first response to an incident. IC is “hands on” leader and performs all functions of Operations, Logistics, Planning, and Finance. Few resources are used (several individuals or a single strike team) Normally limited to one operational period. more

    Source: drexel.edu

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